what to say in a thank you note for your customers business

Sending thank you lot notes to customers is an overlooked pace in the ownership cycle.

Too frequently, business organization owners pour their energy into finding new leads, ignoring the already-happy customers in their pipeline.

That'south a huge missed opportunity for home service businesses.

"Whenever you find yourself getting to a place where you experience entitled in your business, and lose that mental attitude of service, y'all'll quickly run into a refuse of customers," says Keith Kalfas, landscaping entrepreneur, and host of the Untrapped Podcast.

"I of the most of import things yous tin exercise is to testify your customers real gratitude. Whether y'all're sending them a postcard, or brownies, or genuinely proverb 'thank you so much for your business organisation,' you admittedly have to do that.

These are real relationships, and information technology is a huge honor to serve them and take care of their holding."

— Keith Kalfas, Landscaping Entrepreneur

In this article:

Thank you notes for customers: Why they matter

Here's why y'all should send thank you messages:

1. Sending cheers notes is 1 of the all-time value for money ways to build customer loyalty. Sending brownies to every customer isn't e'er possible, but a simple, sincere thank you notation is 1 of the easiest, cheapest, and most effective ways to limited gratitude and build stronger client relationships.
2. Thank you messages evidence customers you lot care. Thank you notes tell your customers you're more than a faceless company, and that they're more than a number; they're a valued customer. Saying thanks shows respect for your customers and care for your craft. Thank yous notes are especially impactful during difficult times. They let customers know just how meaningful it is that they've chosen to support your business.
3. Thank y'all notes translate into more concern and have a high ROI. When customers feel appreciated, they'll refer your business to friends and family unit and be more than likely to volume repeat work, even if your competitors come knocking.
4. Thank you notes are versatile, letting you "promote" your business in many subtle means. For example, you can ship a thank you alphabetic character to a new customer to show appreciation for their support, and mention you accept other service packages that may interest them. You can even comprise thank you notes into a customer referral plan or an invoice.

twenty simple and sincere "thanks for your business" letters

Here are 20 of the best thanks notes. Utilise them as inspiration the next time you want to prove customers appreciation in a text or on an invoice, and customize them as you run across fit.

ane. Cheers for your support, [insert client commencement name]. We truly appreciate your business and look forward to helping you again soon.

ii. Thank you for choosing [insert your business organisation name]. We look forward to coming to your property on [insert date] to [insert what you'll practise].

3. Cheers for choosing [insert business name]. We hope our service and work brought a grin to your confront and made your life but a little easier.

iv. Thanks for existence a valued customer. To say thanks, here's a coupon you tin employ on your next [insert their nearly requested service to prove yous know them].

five. On behalf of [insert your business organization proper name], we wanted to say "thanks for choosing us." Please permit united states of america know if at that place'southward any other work we can help you with.

6. Our squad at [insert company name] has just completed [insert job description]. We wanted to thanks for supporting our [local/family-owned] business and wait forward to working with you once again.

7. Thanks for once again supporting u.s.! Equally a loyal customer for over [X] years, we truly value your concern.

viii. Thanks for placing your trust in u.s. and booking a chore for [insert date]. Our squad will be in contact. We look forward to doing the work!

ix. We're thankful that y'all chose us to [insert service] when nosotros're fully enlightened there are many other companies to choose from. As a first-time customer of our family-owned business, we wanted to officially welcome you to our family. Cheers, [sign off with the family members' names].

10. Our team at [insert business proper name] has just completed [insert job clarification]. We're committed to ever providing the all-time piece of work, so if y'all have a question, concern, or suggestion, please let us know by completing our short survey [add a link to survey]

eleven. [Your name], the owner of [business name] here. We see you just booked a chore for the [insert date]. [Employee'due south proper noun], a teammate will be calling you before long to confirm the finer details

12. [Your proper name] the owner of [business name] here. Our team has just completed the [insert chore clarification]. We wanted to cheers for your support and let you know that [insert name], my colleague, will call you tomorrow to check in and see that you're happy.

13. [Your name] from [insert company proper noun] hither. Thanks for supporting our business. We know there are many other [insert type of business concern, e.g., landscaping] you could've chosen, still you chose and continue to cull us. Please know we don't take that for granted. As a thanks, a 20% discount volition automatically exist applied to your side by side invoice.

14. Thanks for supporting [insert your business proper noun]. Please know nosotros don't take your loyalty for granted. As a thank you, nosotros've [insert something you've done to 'wow' customers that'south non part of the usual service and doesn't have a lot of time, eastward.m., taking the rubbish out].

15. [Your name] from [business name] here. Thank you for your business, [insert client name]. Our team thoroughly enjoyed doing the work, and we await forwards to coming back again soon

sixteen. [Your proper name] from [business name] just saying "thank you" for putting your trust in united states of america to [insert service, e.g., clean your house]. You are why we practise what we exercise. Thank you for always being then loyal.

17. Hello [insert customer proper noun]. [Your name] from [your visitor] here. I but wanted to personally cheers for your recent booking. We appreciate your business. Our team will be there on [insert date and time]. In the meantime, please contact us on [insert number] if you have whatsoever questions.

18. Thank you for your showtime booking with [insert company proper noun]. Someone from our team will phone call y'all in the next few days to confirm all the job details.

19. Hello [insert client name]. Our team has completed the [insert type of work, e.one thousand., cleaning] work on your property. Nosotros're committed to providing the all-time experience to our customers, so we would appreciate information technology if you could take a second to answer our short survey by following this link: [insert a link].

xx. While yous were hard at piece of work at your chore, our team was doing the same. We have at present completed the [insert blazon] job. Someone will call you tomorrow to follow up. We wanted to take this opportunity to give thanks y'all for your support and await forrard to helping you over again.

Customer thank you note examples and pre-written templates

Here are four thank you notation email templates yous can use if you lot want to go beyond a short bulletin.

Example 1: End-of-year thank you notes for customers

The idea hither is unproblematic: thank the client for their business, wish them a happy holiday flavor, and let them know you await forward to working with them next year.

This shows appreciation for their business and makes them experience valued. It besides gives your business continuity because you lot encourage clients to kickoff thinking well-nigh the services they'll need for their domicile side by side yr already.

End-of-twelvemonth thanks note template

Hi [customer's first name],

I just wanted to accept this opportunity to thank you for supporting our [insert type of business] business organisation throughout the year.

[Personalization: Re-doing your front garden was a challenging but rewarding job, and I'm glad yous chose us to undertake information technology!]

We're especially grateful for your back up during these difficult times. Thanks to your support, nosotros've been able to provide free lawn care services to community members who need it the almost.]

Nosotros at [insert your business name] really practise value your business and look forward to working with you in [insert side by side yr].

May yous have a wonderful fourth dimension with family and friends during the festive season and come up back refreshed and ready to tackle the twelvemonth head on!

All-time,

Your favorite sign-off, company name, and contact data

Example 2: Cheers notes for customer appreciation

Sending thank you notes to long-fourth dimension, repeat customers is important because information technology's easy to become complacent during a customer human relationship. These notes remind your customers that you lot don't take them for granted.

On the flip side, sending cheers notes to new customers sets the foundation for the blazon of business organisation human relationship they tin look—1 based on gratitude and appreciation. It likewise encourages repeat concern.

Below are ii templates: one for echo customers, and one for new customers.

Template for appreciating a loyal customer

How-do-you-do [client name],

I simply wanted to take this opportunity to thank y'all for supporting our [insert blazon of business] for the past [insert number of months and years they've been supporting you.]

[Personalization: It's been a joy getting to know your family over this fourth dimension, and seeing how much use they've gotten out of your grand!]

Nosotros at [insert your business organization name] actually value y'all and look frontwards to continuing to work with you.

As a thank you for your echo business, nosotros've given you a [insert discount] on your next [insert their most requested service to show you know them well and appreciate them].

Best,

Your favorite sign-off, e.k., John and the entire team at [insert your company name]

Template for thanking a new customer

How-do-you-do [customer name],

Our team has only completed [insert description of the chore].

We just wanted to take this opportunity to genuinely cheers for working with usa and supporting our family unit-endemic concern.

[Personalization: Equally members of the [community name] region for over 25 years, we're honored each and every time a new customer chooses us. It's even so a thrill!]
Nosotros look frontward to working with you once more before long.

In the meantime, if you accept any questions about our services, please contact me direct. I'k always happy to help.

Best,

Favorite sign-off
[include a telephone number to make it easy for them to contact you]

Case 3: Invoice cheers message example

You tin can also add together thank you letters directly to invoices.

The invoice is ofttimes the final interaction you'll have with a customer earlier they book again, so use this hazard to send them off with a great impression of your business.

Template thanking a customer for a referral at the terminate of an invoice

How-do-you-do [insert customer proper noun]

Nosotros've practical a xv% discount as a thank you for referring [insert neighbour's proper noun], your neighbor.

Thank you for your ongoing concern, and we look forward to serving you again.

Example 4: Thank you note to get a referral or review

Referrals and reviews are ii of the main ways service businesses become new clients. Instead of leaving these recommendations up to run a risk, encourage them by using thank you notes.

Here's how it works:

Step 1: As soon as you've completed a task, transport a customer follow-up email using this template:

Thanks note template to asking an online review

Field of study: Give thanks you! Your Service Visit by [Insert your company name] is complete

Howdy [client name]

Our squad has merely completed [insert description of the job].

We're committed to providing the best experience to our customers, so whether y'all take a question, concern, or suggestion, we'd dearest to hear it.

If you accept a second to reply our brusque survey, we would appreciate the feedback.

Thank you, the team at [insert company name]

Jobber'due south client communications let you send customizable job follow-upwardly surveys directly from the app. You tin can automate them to become out every bit soon as every job is consummate, and so you never miss a client.

Stride 2: Send a second email to all customers who rated your service eight or higher.

Clients are e'er more willing to provide a referral or review when they're happy. For a breakdown of this step, follow this process to get more customer reviews.

How to write a thank you annotation to customers

Even though thank you notes should be short, sugariness, and genuine, writing them can withal experience awkward and potent— at least at first.

Practise writing a few templates that feel correct for you. Yous tin can repurpose and reuse them as you go. And call back, y'all don't accept send them to every customer!

Here are a few best practices for writing thank yous and deciding who to send them to.

1. Start from a winning template:

• • Start with "give thanks you lot." Make information technology very clear from the outset that this is a thank you note and cypher else. Not an invoice with a 'cheers' tacked on at the end, or a sales pitched disguised as a cheers. Just a genuine cheers note.
  • Make it personal. Whatever you practice, don't just write "Thank you for your business" and sign off. That's a hollow gesture. Always include the customer's preferred proper name and a specific item or anecdote about your experience with them.

• • For instance, maybe you noticed something swell on their property during a site visit, or yous've achieved a unique milestone, e.yard., 100th backyard mowed. You could even coincide the cheers notation with their birthday to get in extra special. Regardless of how you personalize your note, remember that customer service and these minor personal touches are what actually set you apart from the contest.
  • Brand it meaningful. You aren't just running a small concern. Yous're creating jobs, providing essential services, and building up your community. Take one line of your thank you lot annotation to tell your customers what their business means to you lot.
  • Keep it professional. While you want to come across as friendly and welcoming, you also want to remain professional. Always cheque for grammar errors and sign off with your wish to go along working together, your proper noun, title, and business organisation proper name.

2. Send thank you notes to specific groups or segments of clients. For example:

• • Every client who'due south been invoiced in the concluding half dozen months
  • Satisfied customers who've booked recurring work
  • Customers who've referred new business or left an online review
  • First-time or loyal clients
  • Clients who've booked specific, high-value services, such as packages or specialty services y'all offer
  • Valued customers on their altogether, customer ceremony, or holidays (Christmas, New Twelvemonth, etc.)

To brand your life easier, use a CRM to runway and pull upwards these kinds of customer details. For example, y'all can sort customers by the last chore booked, number of visits, or services used. Or, add custom fields, such as birthdays, referrals given, or even their favorite sports team. Here'southward what that looks like:

Jobber'south Field Service CRM makes it easy to pull upwards your entire client list and filter clients by the criteria you lot choose.

The all-time means to send great thank you messages to customers

When sending these cheers notes, you accept many options: handwritten, email, as a note added to an invoice, a text bulletin, or postcards.

Handwritten letters and notes are a real treat— if you have the time. They require more attention and effort than sending a quick email or text. Customers besides feel more valued and appreciated, which goes a long fashion toward building loyalty.

Just sending handwritten notes isn't always possible. You don't ever accept the time, and it's frequently more efficient to send a text, add a note to an invoice, use email, and even postcard marketing (yes, postcards don't take to be handwritten).

Don't be fooled: These latter methods can yet exist highly personalized and remain highly constructive in making customers feel special.

READ More: Blackball no-shows with engagement reminder templates

Automate Thank You Notes With Follow-Up Emails

If you choose to ship your cheers notes via email, consider sending automated follow-up emails to improve your entire client service experience.

Using a platform like Jobber, you tin customize and schedule these thank you notes to be sent automatically or manually as soon as a chore is consummate.

And because it's done right through the Jobber app, you won't need to worry most re-entering client information, sending information technology to the wrong person, or letting a valuable client slip through the cracks.

Send thank y'all notes with Jobber and Mailchimp

Want to become the extra mile with your cheers notes? Then consider personalized postcards, designed and sent past Mailchimp.

Mailchimp is an all-in-one marketing software that specializes in postcard and electronic mail marketing. You can create personalized and targeted thank you notes for new and loyal customers.

Postcards offer a nostalgic, personal impact that makes customers feel valued, gives them something tangible to show off, and helps your make stand out from the competition.

To create your get-go cheers, only connect your Jobber and Mailchimp accounts. Your client list from Jobber will automatically sync with an audience in Mailchimp.
From in that location, you can create your outset thank-y'all note electronic mail or postcard marketing entrada.

Know your customer

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Originally published Baronial 2020. Last updated on October 12, 2021.

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Source: https://academy.getjobber.com/thank-you-notes-for-customers/

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